How to complete your Elder care profile

Why completing your care profile matters

Inviting someone new into your home is a big decision. You want more than just the right qualifications – you want a carer whose personality, experience and interests genuinely fit your loved one’s life.

Your care profile helps us make that happen.

The information you provide allows us to:

• Match you with carers who have the right skills and experience
• Identify personalities and interests that align
• Ensure care can be delivered safely
• Give our clinical team the detail they need to assess suitability

The more accurate and detailed your answers, the better your matches will be.

Step 1: Complete the ‘Find the Right Carer’ questions

This first section gives us the essential information needed to begin your search. It usually takes 5 minutes to complete.

Care preferences

These questions usually take around 2 minutes to complete:

• Carer gender preference: Would you prefer a carer of a certain gender?
• Smoking preferences: Do you mind if a carer is a smoker?
• Driving requirements: Does the carer need to drive?
• Pets in the home: Are there pets living in the home?
• Smoking in the household: Does anyone living in the home smoke?
• WiFi access: Does the home have WiFi?
• Security cameras: Does the home have security cameras?
• Address: What’s the full address?
• Preferred start date: What date would you like a carer to start?
• Duration of care: Do you need care for a fixed period, or on an on-going basis?

Step 2: Build your detailed care profile

This is the most important part of the process.

Our clinical team reviews this section to ensure care can be delivered safely and effectively.

It takes around 20-25 minutes to complete.

Health overview

This section usually takes about 20 minutes to complete:

• Medical devices: Does the person needing care use devices such as a pacemaker or catheter?
• Medical aids: Do they require glasses or hearing aids? Do they have dentures?
• Skin health: Does their skin bruise or damage easily?
• Prescribed medication: What medication have they been prescribed by a doctor? How much do they take and when?
• Over the counter medication: What medication do they purchase from the pharmacy, how much do they take and when?

• Allergies: Are they allergic to any medications? Do they have any other allergies, such as pollen or cat hair?
• Negative thoughts: Have they ever thought about or tried to hurt themselves?
• Challenging behaviour: Have they ever physically or verbally mistreated anyone who’s cared for them?
• Background: From jobs they’ve had and where they’ve lived, to who their family is, this helps build a full picture of a person.
• Food and diet: Whether they need help eating, or follow any special diets.
• Daily routine: How do they like to spend an average day, from when they wake up, to when they go to bed?
• Personal care: How much help do they need to wash and dress themselves or brush their teeth?
• Incontinence: Do they have regular toileting accidents? Do they need assistance getting to the toilet, or use pads?
• Supervision: Is it safe to leave them alone for a short amount of time?

Tips for completing your care profile accurately

Use visual prompts for medical equipment

Medical terminology can be confusing. If you’re unsure what something is when answering questions about medical aids and devices, click on the photograph icon next to the text to see what it looks like.

Adding medical conditions or medication

If you can’t find a condition in the dropdown:

1. Select the condition or medication from the dropdown menu. if the one you’re looking for isn’t there, just pick ‘other’.
2. Follow the prompts to add impact / dosage instructions
3. Add as many as you need. You can keep going until you have everything covered.

What if you're unsure about an answer?

If you’re not certain, provide your best estimate. You can always update your profile later. And if you’d prefer help, our team is just a phone call away.